Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"153179ae6f9174b93944ffbb1134605a8cec7e75_lout","branding":{"id":"18","key":"sd","name":"SD","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#991a20","headerLinkHoverBGColor":"#991a20","headerBadgeColor":"#991a20"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/13a28196-dd21-406a-acd8-0bbbf2805ce6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Mjc1NTUyNi0zYzI1LTRmNDUtYTE5Mi1iOWE3YjNiZjhjYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzYTI4MTk2LWRkMjEtNDA2YS1hY2Q4LTBiYmJmMjgwNWNlNiI6WyJyZWFkIl19LCJleHAiOjE3NzkwODcwMDUsIm5iZiI6MTc3OTA4NjQwNX0.LYlgmZ4uONbwQHfsX_82U5SRKAvlk3Q7pPB_3B_ROMc&client=52755526-3c25-4f45-a192-b9a7b3bf8ca1&mode=fit","logoId":"13a28196-dd21-406a-acd8-0bbbf2805ce6","isLogoAvailable":true,"helpCenterTitle":"Добро пожаловать в Центр Помощи","sharedPortalName":"Support center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Центр поддержки Рассвет","sharedPortalName":"Центр поддержки Рассвет","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Добро пожаловать в Центр Помощи","sharedPortalName":"Support center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ru-RU","userLanguageTag":"en-US","portalThemeColor":"#801100","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"sd","projectId":10070,"serviceDeskId":18,"name":"SD","description":"<p>Welcome! You can raise a request for SD using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"107","name":"Question about the program","descriptionHtml":"","callToAction":"Question about the program","introHtml":"<p>Consultation</p>","icon":10432,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[24],"key":""},{"id":"145","name":"Licensing and Billing Issues","descriptionHtml":"","callToAction":"Licensing and Billing Issues","introHtml":"<p>Select this option if you have questions regarding licensing or billing.</p>","icon":10590,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[24],"key":""},{"id":"106","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"<p>Register a request for a change in functionality, refinement, or new development</p>","icon":10451,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10451","groups":[24],"key":""},{"id":"108","name":"Error","descriptionHtml":"","callToAction":"Error","introHtml":"<p>Report the bug, attach screenshots, and describe how to reproduce it.</p>","icon":10599,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[24],"key":""},{"id":"110","name":"Getting developer support","descriptionHtml":"","callToAction":"Getting developer support","introHtml":"<p>Use this type of request to escalate customer issues to developers.</p>","icon":10578,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[145,107,106,108]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d690589-440c-39d9-8ccd-e4cf9c313040","appLinkName":"System Confluence","appLinkUrl":"https://ooo-rassvet.atlassian.net/wiki","spaceKey":"ENERAL","spaceName":"ENERAL Инструкции","spaceUrl":"https://ooo-rassvet.atlassian.net/wiki/spaces/ENERAL","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":18,"kbLinkDomainURLs":["https://servicedesk.jira.rassvet.ooo","https://ooo-rassvet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Russian (Russia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Mjc1NTUyNi0zYzI1LTRmNDUtYTE5Mi1iOWE3YjNiZjhjYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjIyMjg5MTE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkwODc2MDUsIm5iZiI6MTc3OTA4NjQwNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QHTlHfRpj-9e01FIM1XcXiHwnCheuW4O7a8xes85Bxk","targetCollection":"upload-user-collection-222289115","endpointUrl":"https://api.media.atlassian.com","clientId":"52755526-3c25-4f45-a192-b9a7b3bf8ca1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":107,"projectId":10070,"issueType":{"id":"10017","name":"Поддержка"},"form":{"name":"Question about the program","descriptionHtml":"","callToAction":"Question about the program","intro":"<p>Consultation</p>","instructions":"","icon":10432,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resume","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/107","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/107","calendarParams":{"firstDay":0,"date":"2026-05-18T11:40:05+0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d690589-440c-39d9-8ccd-e4cf9c313040","appLinkName":"System Confluence","appLinkUrl":"https://ooo-rassvet.atlassian.net/wiki","spaceKey":"ENERAL","spaceName":"ENERAL Инструкции","spaceUrl":"https://ooo-rassvet.atlassian.net/wiki/spaces/ENERAL","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":18,"kbLinkDomainURLs":["https://servicedesk.jira.rassvet.ooo","https://ooo-rassvet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Mjc1NTUyNi0zYzI1LTRmNDUtYTE5Mi1iOWE3YjNiZjhjYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMjIyMjg5MTE1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzkwODc2MDUsIm5iZiI6MTc3OTA4NjQwNSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.QHTlHfRpj-9e01FIM1XcXiHwnCheuW4O7a8xes85Bxk","targetCollection":"upload-user-collection-222289115","endpointUrl":"https://api.media.atlassian.com","clientId":"52755526-3c25-4f45-a192-b9a7b3bf8ca1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}