Welcome! You can raise a request for SD using the options provided.
Вопрос по программе
Консультация
Required fields are marked with an asterisk*
{"xsrfToken":"a02b44455627f55f900c914b801a228eead3e0d5_lout","branding":{"id":"18","key":"sd","name":"SD","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/15","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#991a20","headerLinkHoverBGColor":"#991a20","headerBadgeColor":"#991a20"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/13a28196-dd21-406a-acd8-0bbbf2805ce6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Mjc1NTUyNi0zYzI1LTRmNDUtYTE5Mi1iOWE3YjNiZjhjYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzYTI4MTk2LWRkMjEtNDA2YS1hY2Q4LTBiYmJmMjgwNWNlNiI6WyJyZWFkIl19LCJleHAiOjE3NjI4NTI3MDEsIm5iZiI6MTc2Mjg1MjEwMX0.scMeqZ5I6rdBr1fDutQMZ6WhrwP6V6qvOaMbKLo4YoE&client=52755526-3c25-4f45-a192-b9a7b3bf8ca1&mode=fit","logoId":"13a28196-dd21-406a-acd8-0bbbf2805ce6","isLogoAvailable":true,"helpCenterTitle":"Добро пожаловать в Центр Помощи","sharedPortalName":"Support center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Центр поддержки Рассвет","sharedPortalName":"Центр поддержки Рассвет","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"Добро пожаловать в Центр Помощи","sharedPortalName":"Support center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"ru-RU","userLanguageTag":"en-US","portalThemeColor":"#801100","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"18","key":"sd","projectId":10070,"serviceDeskId":18,"name":"SD","description":"<p>Welcome! You can raise a request for SD using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"107","name":"Вопрос по программе","descriptionHtml":"","callToAction":"Вопрос по программе","introHtml":"<p>Консультация</p>","icon":10432,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[24],"key":""},{"id":"145","name":"Вопросы лицензирования и выставления счетов","descriptionHtml":"","callToAction":"Вопросы лицензирования и выставления счетов","introHtml":"<p>Выберите этот вариант, если у вас есть вопросы по поводу лицензирования или выставления счетов.</p>","icon":10590,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[24],"key":""},{"id":"106","name":"Запрос на изменение","descriptionHtml":"","callToAction":"Запрос на изменение","introHtml":"<p>Зарегистрируйте требование по изменению функционала, доработке или новой разработке</p>","icon":10451,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10451","groups":[24],"key":""},{"id":"108","name":"Ошибка","descriptionHtml":"","callToAction":"Ошибка","introHtml":"<p>Зарегистрируйте ошибку, прикрепите скриншоты и опишите как ее воспроизвести</p>","icon":10599,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10599","groups":[24],"key":""},{"id":"110","name":"Получение поддержки разработчиков","descriptionHtml":"","callToAction":"Получение поддержки разработчиков","introHtml":"<p>Используйте этот тип запроса для эскалации проблем клиентов разработчикам.</p>","icon":10578,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[145,107,106,108]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d690589-440c-39d9-8ccd-e4cf9c313040","appLinkName":"System Confluence","appLinkUrl":"https://ooo-rassvet.atlassian.net/wiki","spaceKey":"ENERAL","spaceName":"ENERAL Инструкции","spaceUrl":"https://ooo-rassvet.atlassian.net/wiki/spaces/ENERAL","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":18,"kbLinkDomainURLs":["https://servicedesk.jira.rassvet.ooo","https://ooo-rassvet.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Russian (Russia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Mjc1NTUyNi0zYzI1LTRmNDUtYTE5Mi1iOWE3YjNiZjhjYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4NTMzMDEsIm5iZiI6MTc2Mjg1MjEwMX0.2UNdKhdnzPtPpAwrh94yWGsc5XdlvuLLUw0UIH50Pdk","targetCollection":"upload-project-10070","endpointUrl":"https://api.media.atlassian.com","clientId":"52755526-3c25-4f45-a192-b9a7b3bf8ca1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":107,"projectId":10070,"issueType":{"id":"10017","name":"Поддержка"},"form":{"name":"Вопрос по программе","descriptionHtml":"","callToAction":"Вопрос по программе","intro":"<p>Консультация</p>","instructions":"","icon":10432,"iconUrl":"https://servicedesk.jira.rassvet.ooo/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Pезюме","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Описание","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Вложение","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/107","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/107","calendarParams":{"firstDay":0,"date":"2025-11-11T14:08:21+0500","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5d690589-440c-39d9-8ccd-e4cf9c313040","appLinkName":"System Confluence","appLinkUrl":"https://ooo-rassvet.atlassian.net/wiki","spaceKey":"ENERAL","spaceName":"ENERAL Инструкции","spaceUrl":"https://ooo-rassvet.atlassian.net/wiki/spaces/ENERAL","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":18,"kbLinkDomainURLs":["https://servicedesk.jira.rassvet.ooo","https://ooo-rassvet.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1Mjc1NTUyNi0zYzI1LTRmNDUtYTE5Mi1iOWE3YjNiZjhjYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4NTMzMDEsIm5iZiI6MTc2Mjg1MjEwMX0.2UNdKhdnzPtPpAwrh94yWGsc5XdlvuLLUw0UIH50Pdk","targetCollection":"upload-project-10070","endpointUrl":"https://api.media.atlassian.com","clientId":"52755526-3c25-4f45-a192-b9a7b3bf8ca1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}